Frequently Asked Questions
Thanks for visiting our FAQ page!
If you’re reading this, you’re either a person who likes to prepare ahead of time, or… something unexpected has happened. If the latter is true, odds are, somebody else has had the same issue and asked about it. So, to make the BathCalm experience as painless as possible for you, please peruse the FAQ headings to see if we can help, before you contact us.
For technical issues, we aim to have a quicker than 24-hour turnaround, so if possible, please call us directly to explain the issue and we’ll get onto it ASAP.
QR Code & Reader/Scanner
A: Some phones now come with a built-in scanner that you will find in your apps page. If not, you can download a free QR reader from your iTunes or Play store.
A: Yes, you can! You have a choice of male or female voice for your guided meditation, or instrumental only. You can try all three if you want!
A: Firstly, please check that you can access the internet, i.e. you haven’t run out of mobile data, or that your home Wi-Fi isn’t down.
A: If you can, please contact us because the link to the meditation you wanted may have been compromised and we’ll need to fix this ASAP because your bath is getting cold.
A: You can only access the meditations by scanning the QR code on the product packaging.
A: Yes! Yes they are!! We mean it when we say we genuinely care about you and our planet. All our ingredients such as the essential oils and coconut milk powder are 100% natural, and the Epsom salts are from natural sources.
Our packaging is 100% recyclable (outer box) and biodegradable (inner NatureFlexTM bags). The NatureFlexTM packaging film is amazing! A renewable, compostable plant cellulose based product sourced from certified sustainable forestry practices, NatureFlexTM is industrially compostable or can go in your home compost bin! Even our shipping padding is 100% recycleable and biodegradable!
A: A BathCalm bath experience is deeply relaxing. The last thing we want is for your body’s natural responses to fail if you fall asleep under the influence when listening to one of those beautiful meditations, so please use our products responsibly.
A: Essential oils are highly concentrated plant extract substances. They are powerful, with some oils capable of bringing on contractions. We are simply ensuring that you and your baby are safe. We have listed all of our ingredients on our packaging as well as here on our website, so please feel free to discuss use of these with your health care professional.
A: Your BathCalm product may have settled in the bag during transit, and the pure essential oils have bound the together with the Epsom salts, leaving the contents feeling quite solid. Open the bag over your bath and gently massage the contents out to soften them as you pour them out into your bath. They will dissolve beautifully and smell delicious!
Orders & Payments
A: Orders placed on a business day will be processed within 24 hours. Orders placed on weekends and other non-business days will be processed on the next business day.
A: It’s OK. First… don’t try to make the purchase again. Please call us so we can establish whether your payment was processed or not. If not, we are happy to process the payment for you over the phone and email you a receipt. We’ll address any e-store problems immediately and will of course refund you any unwanted transactions that you may have made.
A: Please refer to the email that was sent to you with your order’s tracking number. From there, you will be able to go to the shipping company’s website and enter the tracking code to establish which stage of the journey your order is at.
A: If you’ve accidentally deleted the email or can’t find it, please firstly check your junk email to see if it’s sitting there. If not, please contact us so we can re-send the code to you (but we’re happy to track your order on your behalf as well).
A: We ensure that our products are carefully packaged and sealed in sturdy boxes, so that’s some serious mistreatment right there. That said, we do understand that a small percentage of customers’ products could arrive looking pretty battered. If your mail has been mistreated, please contact us via email* and provide the following information:
- Your order number or name/address
- A picture of the damaged product and its packaging
We’ll take it up with the carrier, and of course, we are more than happy to replace your product free of charge once we have this information.
* Please ensure that you email this information to us no later than 3 working days of receipt of damaged product.
A: If your tracking number states that the order has been delivered, we unfortunately won’t be able to assist you further, as it appears the issue lies at your end (e.g. your package may have been stolen from your doorstep).
If the tracking number states that the order is still in transit, but it’s taking a lot longer than the prescribed timeframe, please contact us so we can investigate further for you.
Order Amendments / Cancellations
- Your delivery details including name, address, email, phone number, products (e.g. you’ve changed your mind and want to swap Euphoria with Tranquillity for example).
- Anything at all once your order has been shipped. It’s on its way so there’s nothing we can do about it! Please see our Refund Policy for more information.
The Number One Question!
A: To create a great bath experience, you need a great recipe. Which is why BathCalm has spent so much time on its “scent, soak and sound” principles. Have a look at our recipe below…and enjoy!