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Refund Policy


This Refund Policy states that to be eligible for a refund, the product must be unused. It must also be returned in the same condition it was received. Further, it must be in its original packaging, or be clearly defective. Any product damaged during shipping is eligible for replacement, not refund.

We will not refund any product if it does not meet these criteria.

Additionally, we will not offer a refund on a returned product after 30 calendar days of receipt of the order.

We will email you when we receive and check your product, and will advise whether your refund has been approved.  

Should your refund be approved, the purchase amount, exclusive of postage, will be processed within 5 business days and applied to your original method of payment.


If you haven’t received your refund within 10 business days, please contact your credit card company / bank. This is because it may take some time before your refund is officially processed.

If you completed the above steps but still didn’t receive your refund, please call us or email us at


BathCalm will only exchange defective or damaged products. To exchange the same product, please advise us via email at Please include a photo of the defect / damage, and ship the product to us.

We will process the exchange within 24 hours upon receipt of the product.


You are responsible for paying for your own shipping costs in the return of your product. Shipping costs will not be included in your refund.

The time it takes for your exchanged product to reach you will vary depending on where you live.

If you ship products over $50 in value, we strongly recommend  a shipping company with a tracking service. Alternatively, you may purchase postal insurance, because we cannot guarantee that we will receive your returned product.