To be eligible for a refund on a returned product, the product must be unused, in the same condition it was received and in its original packaging, or be clearly defective. Any product that has been damaged during shipping is eligible only for replacement, not refund.
We will not refund any product if it does not meet these criteria.
We will not offer a refund on a returned product after 30 calendar days of receipt of the order.
Once we have received and checked your returned product, we will send you an email to notify you that we have received it and advise whether your refund has been approved.
If your refund is approved, the purchase amount, exclusive of postage, will be processed within 5 business days and applied to your original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received your refund within 10 business days, please contact your credit card company / bank as it may take some time before your refund is officially processed.
If you have completed the above steps and still haven’t received your refund, please email us at firstname.lastname@example.org
We will only exchange defective or damaged products. To exchange the same product, please advise us via email at email@example.com with a photo of the defect / damage, and ship the product to us.
We will process the exchange within 24 hours upon receipt of the product.
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs will not be included in your refund.
The time it takes for your exchanged product to reach you will vary depending on where you live.
If you are shipping products worth over $50 in value, we strongly recommend you use a shipping company that employs a tracking a service, or alternatively, you purchase postal insurance, as we cannot guarantee that we will receive your returned product.